Are you interested in working for a purpose-driven organization that is owned by, and accountable to, its members—not its shareholders? Where you can collaborate with teams that help deliver products and services to over 1.3 million members? Then read on—BECU might just be the right fit for you.

BECU is a national leader among financial institutions. With over $29 billion in assets, we’re among the largest credit unions in the nation. We’ve been in business for over 86 years, serving the financial well-being of our community and helping our members achieve life-long financial goals.

Here’s what else sets us apart:

• Our members-first ethos.
• Unique benefits, perks and workplace culture.
• Philanthropy and community involvement.
• Remote, flexible and hybrid work opportunities.

As the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members' financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy – which includes our team members. 

BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There's never been a better time to work for BECU.

To learn more visit becu.org/careers.

PAY RANGE

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.  Employees have access to disability and AD&D insurance.  We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees.  Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan.  Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

Sign-on bonus available! New hires (or rehires over 12 months) are eligible to receive a $1,250 bonus. Ask your recruiter for details!

SUMMARY

This position is 100% on-site in Monroe, Washington State.

The Concierge is responsible for managing and directing branch traffic flow, proactively engaging members in bringing the BECU brand to life, and identifying service and product needs. This role acts as the first touch point and will be expected to assist members with their inquiries in an accurate, professional, and timely manner. 

This is a full-time position with working hours varying between the below:

• Monday – Friday – 8:30 am – 6:30pm
• 2 - 3 Saturdays a month – 8:45 am – 1:30pm

RESPONSIBILITIES

• Perform all responsibilities in accordance with BECU Competencies and Information Protection requirements.
• Greet internal and external members with prompt, efficient, courteous, and professional service.
• Manage traffic flow by connecting members to appropriate staff.
• Book and track appointments for location staff.
• Maintain the Refresh/Lobby area and ensure supplies are adequately stocked.
• Ensure member areas are actively utilized and are functional, clean and well- organized.
• Provide technical, project and remote service access demonstrations, and educate members on using BECU’s full suite of remote services.
• Maintain a working knowledge of all departments to respond to member requests and inquiries
• Assist members with completing express services transactions and services.
• Maintain knowledge of all primary deposit and lending products and services.  Cross sell products and services and educate members on the use of remote services.
• Maintain effective communication with all Credit Union employees to ensure coordination and exchange of information for accomplishing Credit Union goals.
• For the purpose of attaining Credit Union goals, it is the responsibility of each employee to strive for the continuous improvement of processes and quality of service.
• Perform additional duties as assigned.

QUALIFICATIONS

• High school diploma or associated Certification (GED) required.
• Minimum one year of sales experience in a financial retail environment preferred.
• Minimum two years of customer service experience in a hospitality environment required.
• Excellent interpersonal skills to ensure member concerns are handled in a professional manner.
• Ability to work independently, and as a team member, while using discretion in decision making and sound judgment in problem solving.
• Good conceptual and problem solving skills.
• Ability to analyze and identify member needs.
• Excellent organizational skills.
• Excellent verbal and written communication skills to effectively communicate.
• Ability to exercise confidentiality and discretionary judgment.
• Ability to present a professional image to members, management, staff, and other contacts.
• Ability to handle multiple tasks by prioritized job responsibilities.
• Proficient PC skills, with the ability to learn new software.
• Ability to work a shifting/flexible schedule; this requires evenings, nights or weekends.
• Additional hours as necessary to accomplish objectives, goals, and projects.
• Ability to sit or stand for periods of up to one hour or more.

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

NFC-Monroe