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CONCIERGE

NFC-Greenwood-Janus

Are you interested in working for a purpose-driven organization that is owned by, and accountable to, its members—not its shareholders? Where you can collaborate with teams that help deliver products and services to nearly 1.5 million members? Then read on—BECU might just be the right fit for you.

BECU is a national leader among financial institutions. With approximately $30 billion in assets, we’re among the largest credit unions in the nation. We’ve been in business since 1935, serving the financial well-being of our community and helping our members achieve life-long financial goals.

Here’s what else sets us apart:

  • Our purpose of "members-first".
  • Unique benefits, perks and workplace culture.
  • Philanthropy and community involvement.
  • Remote, flexible and hybrid work opportunities. 

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?
Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.
While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

PAY RANGE

The Target Pay Range for this position is $21.20-$25.91 hourly. The full Pay Range is $21.11-$30.67 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.  Employees have access to disability and AD&D insurance.  We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees.  Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan.  Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU’LL MAKE:

As a part-time Concierge at BECU, you’ll be the first friendly face members see, setting the tone for their experience. You’ll skillfully guide members through their financial journey by connecting them to the right resources, services, and solutions. Your proactive approach, attention to detail, and enthusiasm for helping others will ensure members feel supported and valued from the moment they walk through the door.
 

Compensation Transparency:
 

We believe in fair and equitable pay for all employees. The listed pay ranges reflect our commitment to both internal equity and market competitiveness:

  • Concierge: $22.75 – $23.00 per hour
     

Offers are made within this range, taking into account experience, skills, and alignment with internal team compensation. Please note that starting pay typically does not exceed the range midpoint.
 

Travel Expectations:

  • Training will take place at our Tukwila Financial Center as well as our Greenwood Neighborhood Financial Center
  • Reliable transportation and commitment/ability to travel to Tukwila and Greenwood is required
     

Training Schedule:

  • 3 weeks, Monday–Friday
  • Flexible shifts between 9:00 AM – 4:00 PM
  • 5-10 days during training will be full-time hours
     

Post-Training Schedule:

  • Flexible shifts totalling 24 hours between Monday–Friday: 9:00 AM – 4:00 PM
  • Every Saturday is required: 8:45 AM – 1:15 PM
     

WHAT YOU’LL DO:

  • Welcome Members with Warmth: Greet every member with prompt, courteous, and professional service, creating a positive and welcoming environment.

  • Streamline Branch Traffic: Actively manage member flow by connecting them to the appropriate team members for their needs.

  • Coordinate Appointments: Schedule and track appointments for location staff to ensure seamless member service.

  • Maintain a Member-Friendly Environment: Keep member areas clean, organized, and well-stocked, ensuring a functional and inviting space.

  • Empower Members with Tools: Demonstrate and educate members on BECU’s suite of remote services and access tools, enhancing their financial independence.

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

QUALIFICATIONS:

Minimum Qualifications:

  • High school diploma or associated certification (GED).

  • Minimum two years of customer service experience in a retail environment.

Desired Qualifications:

  • Minimum one year of sales experience in a financial retail environment.

  • Proficient PC skills and the ability to learn new software.

  • Strong verbal and written communication skills for effective interactions.

  • Ability to work a shifting/flexible schedule, including evenings, nights, or weekends.

  • Capacity to sit or stand for periods of up to one hour or more.

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney

EEO Statement:


BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Location:

Seattle, WA

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