Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?
Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.
While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

PAY RANGE

The Target Pay Range for this position is $104,000.00-$126,900.00 annually. The full Pay Range is $80,800.00 - $150,200.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.  Employees have access to disability and AD&D insurance.  We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees.  Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan.  Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU’LL MAKE:

As BECU’s Product Operations Manager – Credit Card, you’ll directly influence how our members experience our consumer and business credit card products every day. Your leadership will strengthen operational efficiency, ensure compliance, and help create solutions that not only meet regulatory requirements but also elevate the member journey. By working cross-functionally, you’ll play a vital role in making sure our credit card products are managed with excellence, transparency, and innovation—driving both trust and impact for the members and communities we serve.

To join our dynamic team in this role, we require candidates to be residents of WA, OR, ID, AZ, TX, SC or GA. If you’re located in Washington state and within a reasonable driving distance to our Tukwila Headquarters (TFC), we encourage you come into the office on Tuesdays & Wednesdays each week.  For those candidates that live outside the commutable distance to TFC and in any of our approved remote work locations, this role will be primarily remote. Remote or onsite, we are committed to ensuring you are fully engaged and included in our collaborative environment. 

WHAT YOU’LL DO:

• Lead Operational Projects: Guide and oversee initiatives, ensuring testing and validation are complete before implementation to safeguard members and operations.

• Own Compliance Oversight: Manage assigned product-related compliance rules and regulations with diligence and accuracy.

• Communicate and Influence: Prepare clear, engaging presentations to update key partners on existing policies, member access limits, and solutions for upcoming changes.

• Coordinate for Success: Share updates on known issues, process changes, or impacts to daily operations, ensuring compliance and alignment across teams.

• Bridge Business and Technology: Collaborate with Product Technology liaisons to create effective solutions for policy or procedural changes requiring technical updates.

• Document and Train: Ensure policies and procedures are well-documented and the Product Operations team is cross-trained to provide seamless support.

• Stay a Step Ahead: Maintain functional knowledge of all assigned products and compliance regulations—including BECU’s Account Agreement and Disclosures—using your expertise to strengthen policies and procedures.

• Contribute Broadly: Take on additional duties as needed, bringing your expertise and problem-solving mindset to new challenges.

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU’LL GAIN:

• A platform to showcase your leadership and problem-solving skills in a collaborative environment.

• Opportunities to grow your career through meaningful cross-functional work.

• The satisfaction of knowing your work directly influences BECU’s mission of serving members with integrity and excellence.

• A culture that supports innovation, professional development, and work-life balance.

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor’s degree in Business Administration, or equivalent experience.

• Minimum 5 years of experience within the financial services industry working with consumer and/or business segments in support of credit card products.

Desired Qualifications:

• Advanced degree.

• Experience with credit card operations, processing systems, and/or vendor management.

• Knowledge of BECU member-facing systems and processes (e.g., QuickAssist, Pega Gateway, InfoPoint, etc.)

• Demonstrated knowledge and experience using Microsoft’s suite of products including MS Word, Excel, PowerPoint, and SharePoint.

• Effective analytical, testing, troubleshooting, organizational, and project management skills.

• Proven ability to self-motivate while demonstrating sound judgement in decision making.   

• Effective leadership, time management, delegation and negotiation skills.

• Excellent interpersonal skills, with the ability to effectively communicate information to management, staff and vendors in a professional and collaborative manner.

JOIN THE JOURNEY:

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Location:

Remote, WA

Additional Locations:

• Remote, SC
• Remote, TX
• Remote, OR
• Remote, ID
• Remote, AZ
• Remote, GA