Loss Management Specialist I

Remote, WA

About BECU

BECU is Washington's largest credit union and one of the top five financial cooperatives in the country with over one million members.

We are a member-owned, not-for-profit financial institution committed to providing affordable and responsible financial services to residents of Washington State.

Since 1935, we have operated with the promise of returning value to our members in the form of better rates and fewer fees—staying true to the credit union guiding principle of "people helping people."

In the spirit of “people helping people,” BECU and employees are committed to community outreach in the areas of affordable housing, financial literacy, education support and the credit union movement.

Loss Management Specialist I

SUMMARY

The Loss Management Specialist I is responsible for handling the collection of accounts and recovering monies owed the Credit Union in accordance with Credit Union policies and philosophy.  The types of accounts include, but are not limited to, credit card, home equity, auto, consumer, returned deposits and charge-offs. Responsible for responding to basic collections calls and escalating more complex issues as necessary.

RESPONSIBILITIES

  • Perform all responsibilities in accordance with BECU Competencies, compliance, regulatory, and Information Protection requirements.
  • Accountable to complete specified number of calls on dialer to reach delinquency and recovery goals.
  • Analyzes member accounts and refer for appropriate action when necessary to help minimize delinquency and loss.
  • Locate contact numbers and addresses as needed using all tools provided for members without valid information.
  • Report address changes and phone numbers to maintain files regarding members for correct and current information.
  • Documents conversations and payment arrangements with members accurately in the system of record.
  • Perform additional duties as assigned by manager.

QUALIFICATIONS

                   

  • High school diploma or equivalent work experience required.
  • Minimum one year of experience in collections, financial institution contact center or retail bankin required.
  • Ability to speak persuasively and listen critically required.
  • Detail oriented, with good organizational skills required.
  • Ability to prioritize multiple tasks and meet deadlines required.
  • Excellent verbal and written skills to effectively communicate with members and co-workers required.
  • Ability to work independently, and as a team member, while using discretion in decision making and sound judgement in problem solving required.
  • Intermediate proficiency using MS Office and database software required.
  • Ability to maintain a high level of confidentiality required.
  • Work additional hours as necessary to accomplish objectives, goals, and projects as needed.