Vehicle Title Specialist – Consumer Loans (on-site)

Tukwila, WA

About BECU

BECU is Washington's largest credit union and one of the top five financial cooperatives in the country with over one million members.

We are a member-owned, not-for-profit financial institution committed to providing affordable and responsible financial services to residents of Washington State.

Since 1935, we have operated with the promise of returning value to our members in the form of better rates and fewer fees—staying true to the credit union guiding principle of "people helping people."

In the spirit of “people helping people,” BECU and employees are committed to community outreach in the areas of affordable housing, financial literacy, education support and the credit union movement.

Vehicle Title Specialist – Consumer Loans (on-site)

SUMMARY

The Consumer Loan Servicing Title Specialist is responsible for performing the title processing function to ensure BECUs interest in collateral is perfected. The Consumer Loan Servicing Title Specialist will handle title maintenance requests by members and work with state licensing agencies and collateral management vendors to complete the transaction. This role will review funded title secured loan files and work with Washington State licensing agencies to perfect the collateral. Title work will be performed in a timely and proficient manner in accordance with credit union and department standards. This role is responsible for providing excellent service to our members and internal customers.

*The internal title for this role is Consumer Loan Servicing Title Specialist.

RESPONSIBILITIES

  • Perform all responsibilities in accordance with BECU Competencies, compliance, regulatory and Information Protection requirements.
  • Service title secured loans and assist in the resolution of problems in accordance with credit union policy and in compliance with state and federal regulations.
  • Maintain a thorough knowledge of titling laws and regulations for the state of Washington. Work with out-of-state licensing agencies and research state licensing requirements, as needed.
  • Ensure that all members receive prompt, efficient, courteous, and professional service and that member problems/complaints are resolved promptly and courteously, with follow through to resolution.
  • Provide information concerning all products, services, and policies in order to increase member awareness of financial services provided and achieve cross-selling goals set by the credit union.
  • Have a thorough knowledge of credit union departments and how they interact with each other.
  • Retrieve, work, and maintain title secured loan reports as assigned. Notify management of any trends or major errors in information being reported.
  • Perform loan adjustment functions as assigned including researching and resolving member disputes, processing loan modification requests and collateral modifications, performing loan maintenance, and converting title secured loans to personal loans when appropriate.
  • Review funded title secured loan files to ensure Department of Licensing documents are complete and accurate, all fees and taxes collected, and title/registrations included.
  • Work with Retail, Consumer Loan Processing, and members to obtain the proper documentation needed to license and/or perfect title, as needed.
  • Release title liens when loans are paid off or collateral is swapped.
  • Monitor perfection of vehicle titles, and work discrepancy and error reports in the collateral management system.
  • Perform Quality Control functions including maintaining a log of errors for training purposes.
  • Work with vehicle licensing agency to perfect titles and register collateral.
  • Perform title maintenance for members. 
  • Assist with general ledger reconciliation. Notify management of any trends or major errors in information being reported.
  • Recommend improvements to processes as necessary to achieve continuous quality improvement and maximum efficiency.
  • Ensure all documentation is maintained in an organized and secure manner.
  • Perform additional duties, as assigned.

QUALIFICATIONS

  • Bachelor’s Degree or equivalent.
  • Minimum two years of experience working in the financial services industry required. Experience with consumer loans preferred.
  • Minimum one year of experience in vehicle title processes or loan servicing preferred.
  • Ability to work independently and as a team member while using discretion and sound judgment in decision making.
  • Ability to perform in a multi tasked environment with the ability to prioritize using                     organizational and technical skills.
  • Ability to solve difficult problems with effective solutions: asks good questions and probes.
  • Proficient verbal and written skills to effectively communicate.
  • Full-time hours required, with additional hours as necessary.
  • Proficient math and basic accounting skills.
  • Additional hours as necessary to accomplish objectives, goals, and projects.